Information Collection and Use
Troy Wine Co. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in the statement. Troy Wine Co. collects information from our customers at several different points on our website.
No registration is required in order to browse this website, although a customer must create an account prior to any purchase. During account creation a customer is required to give their name, email address, zip code, and a password. This information is used to contact our customers about the services on our site for which they have expressed interest. We also encourage you to provide a phone number so that we may contact you regarding your order if necessary.
We request information from our customers on our order form. Here a customer must provide contact information like name and shipping address and financial information like a credit card number and expiration date. This information is used for billing purposes and to fill the customer’s order. If we have trouble processing an order, this contact information is used to get in touch with the customer.
A cookie is a piece of data stored in the visitor’s hard drive containing information specific to that visitor’s use of the website. Any information placed in the cookie is accessible only to Troy Wine Co., and will not be sold or shared with anyone else under any circumstances. We us a cookie to store a unique session identifier and this allows us to maintain your shipping cart from one page request to the next. We are also able to maintain your session information from one visit to the next. By setting a cookie on our site, our customers do not have to log in more than once, thereby saving time while on our site. If a customer rejects the cookie, they may still browse our site. Unfortunately, the customer experience will be greatly curtailed, as the customer will be unable to log in or make a purchase.
We use IP addresses to analyze trends, administer the site, track visitor’s movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Troy Wine Co. will share aggregate demographic information with its partners. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill customers for goods and services. Our website is supported by Shopify, who support the technical operation of our website. Shopify does not retain, share, store, or use personally identifiable information for secondary purposes.
Weekly Emails and Newsletters
If a customer wishes to subscribe to our emails or newsletter, we ask for contact information such as name and email address and zip code. If at any time you should wish to unsubscribe, simply follow the link in your email or newsletter to update your email preferences. You may also reach us through our Contact section where you can email us or get general contact information.
When our order form asks customers to enter sensitive information such as a credit card number, that information is encrypted and is protected with SSL and encryption software. If you have any questions about security at our website, you can reach us through our Contact section of our site.
Correcting/Updating Personal Information
If your personal information changes you can add new information or delete any addresses or credit cards from you account at the “My Account” page of our site. You can also modify your login information from the same page. Of course, if you prefer to speak to a Troy Wine Co. associate, we can be reached at 518-874-1244.